Terms

What this site is

• It is information about a product. It is not an offer capable of acceptance, and using it does not create a contract for the supply of anything.
• Nothing on it is professional, legal, financial or investment advice, and it should not be relied on as a substitute for advice about your own circumstances.
• Figures on the case studies page are read from the console of the project they describe. They report what happened on that project. They are not a forecast, a benchmark, or a representation about what would happen on yours.
• We work to keep the site accurate and current, but we do not warrant that it is free of error or continuously available, and we may change or withdraw any part of it without notice.

The Scout panel

The assistant on this site generates its responses with an AI model. Please treat it accordingly.

• It can be wrong, incomplete or out of date. Do not rely on it for a decision. Check anything material with us directly.
• Nothing it says is an offer, a quote, a commitment or advice, and it cannot bind us to anything.
• What you type is sent to Google Cloud Vertex AI to produce the reply and is not retained after the session. Do not enter confidential information, personal information about other people, or anything you would need a confidentiality agreement in place to share.
• It is rate-limited and may be unavailable. The contact form is the reliable route to a person.

The contact form

• What you send is emailed to us and used to answer you. It is handled as set out in our Privacy policy.
• Send an enquiry, not confidential material. If a conversation needs to cover something sensitive, tell us and we will put a proper channel and an agreement in place first.
• You are responsible for the accuracy of what you submit, and for having the right to send it.

Acceptable use

When using this site, you must not:

• Use it in a way that breaks any law, or that infringes anyone’s rights.
• Interfere with the site, probe or test its security, or attempt to gain access to any part of it that is not made public.
• Scrape or bulk-harvest content beyond ordinary browsing and well-behaved search indexing, or use automated means that place an unreasonable load on it.
• Misrepresent who you are or who you act for.
• Use the site, or the Scout panel, to develop or train a competing product or service.
• Remove, obscure or alter any proprietary notice.
• We may withdraw access to the site where these terms are breached.

Intellectual property

• The site and its content — copy, diagrams, illustrations, layout and code — are owned by us or our licensors.
• The AgentOne and 1QLabs names, logos and marks are ours. Nothing here grants a licence to use them.
• You may view pages, and print or save a copy, for your own internal evaluation of the product. Any other use — republishing, framing, systematic copying, or commercial use — needs our written permission.
• The Agentic Discovery methodology and the agent designs behind the platform are our intellectual property. Patent pending.

Links to other sites

• Where we link to a third-party site, we do so for convenience. We do not control it, we do not endorse it, and we are not responsible for its content or its handling of your information.

Liability

• Nothing in these terms excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law, or under any other law, that cannot lawfully be excluded.
• Where our liability can be limited by law, it is limited — at our option — to supplying the relevant thing again, or paying the cost of having it supplied again.
• Beyond that, this site is provided on an “as is” basis, and to the extent the law permits we are not liable for any indirect or consequential loss, or for loss of profit, revenue, data, business or goodwill, arising from your use of it or your inability to use it.
• These limits concern this website. A signed engagement or partnership agreement carries its own liability terms, negotiated for that engagement, and those terms govern the platform.

How the platform is contracted

AgentOne is not supplied under click-through terms. The applicable document is the engagement or partnership agreement itself, issued and negotiated before any work starts. Email hello@1qlabs.ai for the current template.

• Every agreement is with 1Question Pty Ltd, trading as 1QLabs (ABN 58 643 556 889).
• Enterprise engagements run under a scoped engagement agreement with fixed fees.
• Delivery partners are appointed under an authorised reseller agreement — non-exclusive unless a service domain is granted exclusively — with commercial terms set per partner in a schedule to it.
• Partners are licensed to use the platform and the AgentOne marks for the engagements they deliver. The licence is non-exclusive and revocable, and no intellectual property transfers.
• Where these website terms and a signed agreement differ, the signed agreement governs the platform and these terms govern this website.

What a signed engagement commits us to

• Read-only access to client systems — the platform cannot alter what it studies.
• Cell isolation per engagement, enforced at the infrastructure level.
• Client data stored in Australian regions unless a different jurisdiction is agreed in writing.
• Model inference through Google Cloud Vertex AI only, under the Cloud Data Processing Addendum and the Vertex AI service terms, which prohibit training on customer data — including where a model is served from outside Australia.
• Client data, and the discovery output derived from it, belong to the client.
• The platform, the methodology and the agent designs remain 1QLabs’ intellectual property. Partner-configured frameworks and templates remain the partner’s.

Privacy, changes and governing law

• Personal information is handled as set out in our Privacy policy, which forms part of these terms.
• We may update these terms as the site and the product change. The version published here when you use the site is the one that applies.
• These terms are governed by the laws of New South Wales, Australia. You and we submit to the non-exclusive jurisdiction of the courts of that State.
• If any provision is found unenforceable, it is severed and the rest continues to apply.
• Questions about these terms: hello@1qlabs.ai, or write to 1Question Pty Ltd, trading as 1QLabs (ABN 58 643 556 889), Sydney, Australia.