Service blueprints
Six-layer process maps covering customer actions, frontstage and backstage operations, support systems and analytics. Updated in real time.
For enterprise
Stop paying consultants to take notes.
Agent One interviews your stakeholders on their schedule, analyses their input in real time, and delivers service blueprints and solution proposals grounded in evidence. Deeper coverage, faster insight, full traceability.
01The problem
Your teams already know where the bottlenecks are.
You know your organisation has inefficiencies. Your people know exactly where they are. Getting that knowledge out of their heads and into a structured, defensible format is what takes months.
So you hire consultants. They schedule workshops, arrive on site, take notes, and leave. Months later a slide deck lands, and half the findings are already stale.
Agent One replaces the manual front end of that process. You get deeper coverage, faster insight, and every finding traceable to the sentence that evidenced it.
02The engagement
What the first month looks like.
Indicative rather than fixed — the shape holds, the pace follows your stakeholders.
Week 0
Setup
We define scope and stakeholders with you, load context, and configure the interview objectives and blueprint structure.
- Scope and stakeholder list defined together
- Org charts, process docs and existing reports loaded
- Interview objectives and blueprint structure configured
At this point you have
A scoped engagement, ready to start interviewing.
Weeks 1–2
Discovery in motion
Scout reaches stakeholders on their channel and their schedule. Lens analyses every response as it arrives, and the blueprints build themselves.
- Scout reaches stakeholders via Teams, voice or text
- Stakeholders respond at their convenience — no scheduling
- Lens analyses every response in real time
- Service blueprints build automatically
- Pulse delivers daily engagement reports
At this point you have
Findings accumulating from the first week, with visible coverage per function.
Weeks 2–4
Deepening and solutions
Scout follows up on gaps and new threads. Arc synthesises findings into proposals and ranks them by impact against effort.
- Follow-ups target coverage gaps, not everyone again
- Arc synthesises findings into solution proposals
- Prioritisation matrix ranks interventions
- Our team steers the engagement via the console
At this point you have
A ranked roadmap you can interrogate, proposal by proposal, back to its evidence.
Week 4+
Delivery
Deliverables are shaped for presentation without losing the evidence chain underneath. Optionally, we build the top proposals.
- Anonymised, delivery-mode blueprints
- Themed findings rather than raw lists
- Solution roadmap with traceable evidence
- Optional agent build phase for the top proposals
At this point you have
Board-ready output, and the option to build what it recommends.
03What you get
Six things land on your side of the table.
Findings register
Every bottleneck, risk, opportunity and pattern identified, linked to its source evidence with confidence scoring.
Solution roadmap
Prioritised proposals scored by impact, feasibility and dependencies, each traceable to the findings behind it.
Engagement console
Live visibility into stakeholder coverage, emerging themes, goal completion and engagement health.
Presentation-ready output
Anonymised, themed deliverables ready for a board or leadership audience. Structured, not a slide deck.
Your data, exportable
Transcripts, embeddings, blueprints and findings can be exported or deleted on request, at any point.
solution roadmap · ranked by Arc
schematic
Impact →
Do firstDefer010203040506
Effort →
- 01Single owner for the triage decision9 sources
- 02Remove the duplicate assessment re-entry7 sources
- 03Automate the assess-to-resolve handover6 sources
- 04Reusable response content library5 sources
- 05Consolidate the three intake channels4 sources
- 06Standing exception review at close3 sources
04Where it runs
Industries we have deployed into.
The methodology is industry-agnostic; the context loading is not. Research reads your sector before Scout says hello.
Construction and infrastructure
Bid processes, estimating workflows, design handovers, project conversion, tender lifecycle mapping.
Financial services
Investment processes, compliance workflows, portfolio management, client servicing.
Property and real estate
Tenant management, leasing operations, development workflows, maintenance processes.
Professional services
Client onboarding, engagement management, knowledge capture, service delivery workflows.
Technology
Engineering processes, delivery pipelines, security baselines, incident management.
Your industry
If your organisation has processes, stakeholders, and a need to understand what is really happening, the platform fits.
05Engagement model
Fixed fees, scaled to complexity.
Quoted up front, and never metered per interview.
How is an engagement priced?
A setup fee covering scoping, stakeholder loading and blueprint configuration, then a fixed discovery fee for the engagement. An agent build phase and continued platform access are optional stages after that.
Do you charge per stakeholder or per interview?
No. The fee is quoted up front and fixed for the engagement. Its size reflects the scale and complexity of what you are mapping — process areas, depth required, and the size of the business, which a larger stakeholder group is part of. But nothing is metered once it is agreed: one more stakeholder, or a stakeholder who wants three conversations instead of one, does not change the invoice. There is no billing reason to limit coverage.
How long does an engagement run?
Most run six to eight weeks, but discovery is continuous rather than phased: stakeholders can engage at any point and the console delivers insight from day one. Some engagements run for months.
What is the minimum engagement size?
The platform is designed for engagements with roughly ten or more stakeholders across multiple functions. Below that, a traditional approach may genuinely serve you better, and we will say so.
- Cell-isolated deployments
- Data stored in Australia
- Read-only discovery
- No training on client data
- Patent pending
Start with a scoping call.
Tell us about your organisation and what you are trying to discover. We will show you how Agentic Discovery would apply.